FAQ's
FAQ's
General
Returns & Exchanges
Sizes
Materials
1. What is the return policy for Karina Grimaldi?
You can return regular-priced items within 14 days of purchase. The items must be unused, in original packaging, and in the same condition as when received.
2. How do I request a return or exchange?
Email us at sales@karinagrimaldi.com to request a return or exchange. We will guide you through the process and provide the return shipping address.
3. Can I return sale items?
No, sale items are final sale and cannot be refunded or exchanged.
4. What is the process for refunds?
Once we receive and inspect your return, we will send you an email about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days.
5. Can I exchange an item if it's damaged or defective?
Yes, if your item is defective or damaged, email us at sales@karinagrimaldi.com for an exchange. We only replace the same item if available.
6. Do you offer gift cards?
Yes, we offer gift cards starting at $50. They can be purchased on our website.
7. How long does it take for an exchange to be processed?
Processing time varies depending on where you live and the nature of the exchange. You will receive an email once your exchanged product is on its way.
8. What sizes does Karina Grimaldi offer?
Our clothing line offers sizes ranging from XS to L.
9. Do you offer custom sizes or alterations?
Currently, we do not offer custom sizes or alterations. Our sizes range from XS to L.
10. What type of clothing does Karina Grimaldi specialize in?
Karina Grimaldi specializes in women's fashion, offering a range of stylish and elegant pieces, including dresses, tops, jumpsuits, and more.
11. Are Karina Grimaldi's designs suitable for formal events?
Yes, Karina Grimaldi's collection includes pieces that are perfect for formal events, as well as others that can be dressed up or down for different occasions.
12. What materials are used in Karina Grimaldi's clothing?
Karina Grimaldi uses premium fabrics and materials to ensure a luxurious feel and excellent durability.
13. Can I find Karina Grimaldi's collection in physical stores?
Yes, Karina Grimaldi's collection is available in over 200 boutiques and luxury department stores worldwide.
14. What sizes are available in Karina Grimaldi's collection?
The collection offers sizes ranging from XS to L, providing a range of options for different body types.
15. How do I know which size to choose for Karina Grimaldi's clothing?
You can refer to the size guide on the website or contact customer service for assistance in choosing the right size.
16. Does Karina Grimaldi offer clothing for different seasons?
Yes, the collection includes seasonal pieces suitable for spring, summer, fall, and winter, allowing you to find the perfect outfit for any time of year.
17. Are Karina Grimaldi's clothes machine-washable?
Care instructions vary by item, so it's best to check the label for specific cleaning and care recommendations. But for most of our pieces we recommend machine wash only to take better care of the textiles.
18. How often does Karina Grimaldi release new collections?
Karina Grimaldi regularly introduces new collections to keep the line fresh and exciting. Sign up for the newsletter or follow on social media for updates on new releases.
19. Can I wear Karina Grimaldi's clothing to work?
Many of Karina Grimaldi's pieces are versatile and suitable for a professional setting, allowing you to transition seamlessly from work to evening events.
20. What is Karina Grimaldi's approach to fashion design?
Karina Grimaldi's designs are inspired by multicultural heritage, global travels, and the evolving role of women in the modern world, resulting in clothing that celebrates femininity with a hint of classic charm.
Monday - Friday: 10am - 5pm
